Monday, April 22, 2013

Nalls Home Partner's E-newsletter for April 2013 - That Magic Moment

 That Magic Moment

 ....will last forrrr aaa eee ver....

Please click here to read the entire Nalls's e-newsletter for April

Twice this month I've had conversations with sellers about why they can't stay in the house for showings / during home inspections. Both involved sellers work from home, one in a completely home based business. In circumstances like that, it really IS a huge imposition for the seller to leave the house, particularly for the many hours it takes a home inspector to do their job properly.
But the answer is still no, sellers need to leave for all showings and especially for the home inspection. Reasons are a little different, here's why;
Owners need to leave during showings other than agent previews. Period. All showings. Even when it's inconvenient, even if you know the agent or the buyers, even if you "promise not to talk to them and stay in the den" (which you won't,) even second showings. Because, in order to really consider making an offer, a buyer has to experience that Magic Moment when they are transformed from being a guest in another persons home to envisioning themselves as hosts and in the quiet of their own lives inside the same four walls. Buyers need to be able to talk - among themselves and with guidance from their agent - about the personal changes they would make, or concerns they have. Almost no polite person is willing to openly criticize another persons home if there is any chance they are in earshot. It's even hard to do with the seller dragging the poor dog up and down the street in front of the house looking alternatively at his watch and the front door. You've probably heard it called "placing the furniture" but an experienced agent can tell you that by then it's already happened. The Magic Moment is as ephemeral as new love, and while it can rarely be as sudden as love at first sight, it really needs privacy to develop.
So why then leave for the home inspection if the Magic Moment has passed and the buyer is in love? A couple of reasons. The first, and most obvious, is because home inspections inevitably turn up something, and it's really important that the buyers feel free to talk about their fears and concerns right there with the inspector rather than waking up in the middle of the night in a panic about the potential downstream ramifications of a dirty air filter. As above, few will do so within hearing of the seller, either for fear of sounding ignorant or insulting, but the reality is that most of what the inspector notes is actually routine and minor - nothing to worry about. Sometimes though, by the time we hear about it, the inspector's comment has taken on another life, aided by the second most predictable moment in every transaction, the dreaded Day of Buyers Remorse, and the buyer's agent is calling to tell us that she's sending over a release. A good agent knows how to avoid this, but only if there is good open communication during the home inspection. Secondly, a similar phenomena to the Magic Moment seems to manifest during the home inspection whereby small, maintenance issues - of the type we all let slide from time to time - seem nefarious and intentional when the seller is home and the buyer is in "guest" mode, as if the seller is trying to pull a fast one, but "no big deal, I can take care of that" when it feels like the buyer is walking through what will be his own home. That alone is worth a few hours at the park.
The good news is, now the local market is once again vibrant, the total number of days a listing stays on the market has decreased, as have the number of showings it takes to see an offer, so the inconvenience is minimized.


Happy Spring everyone,

Tom, Barbara, Susan and Emily.
Nalls Home Partners

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